Every good business knows that it needs to adapt if it wants to remain competitive and ahead of the competition. The evolution of modern day technology has found lots of enterprises now owning e-commerce apps, and this is applicable in the warehouse space too.
Apps have the ability to offer you more control and stability over your returns. On a daily basis, in warehouses across the country there are thousands of packages coming in for returns. In fact, the average returned purchase in the UK is said to pass through seven pair of hands before it is eventually listed for resale.
An analysis of 2015’s Black Friday card transactions revealed a 40% increase in returns the week after the holiday flash sale. This trend continued at the end of last year, as The Daily Telegraph reported that ‘a record amount of returned orders means stock will be stuck in warehouses.’
Many warehouses can’t cope with the high volumes of returns because they are using ageing software to keep track of millions of parcels.
However, companies can flip this to their advantage. Having the right processes in place to ensure that refunds and returns are dealt with in a quick and pain free manner will only help solidify customer relationships.
An app to ensure you stay ahead of returns
With this in mind we’ve released a free app for Android that can help provide a fast, accessible, solution to your returns. It can be downloaded and used straight away without the need for any setup of data or complicated configuration, so you can be processing returns within seconds.
The benefits include:
Record which items your customers return from their orders and why
Take photos of returns documentation and the actual items, so you have visual proof of what was returned
Share return details via email - useful if an office-based person needs to be regularly updated about returns happening on the warehouse floor.
The returns app records the return of goods faster than pen and paper, and it is ideal to use on its own or with an order processing system, or accounting system when you want to speed up the returns process.
The app is ideally suited whether you have a manual system or an automated one. Whether you are a growing start up or large scale operation receiving hundreds of returns a day, the simple returns app makes the whole returns process easier.
To start processing your returns better, simply download the app at the PlayStore link here.