A-Z Of E-commerce And Warehousing Acronyms

If you read industry articles, search the internet or speak to someone about e-commerce, warehousing and the systems that support them, you’re sure to come across at least a few acronyms. But are you confident you know what they all mean? If not, this handy list of terms we encounter most at Peoplevox could be just what you’re looking for.

If we use one acronym to explain another we promise to explain it in this document! These will be shown in bold.

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Acronym

What does it stand for?

What does it mean?

3PL / TPL

 

Third-party logistics

 

When a company outsources one or more of its fulfilment or logistics operations (e.g. warehousing operations) to another company.

API

 

Application program interface

 

An interface or endpoint that one program uses to talk to another. It exists to give every user a consistent experience without the user needing to understand the back end logic of the application they wish to connect to. Can be used to share data between systems.

ASP

 

Application service provider

 

OR

 

Active server pages

 

Provides SaaS products to customers over a network.

 

 

A web page that includes pieces of active code that run before the page is sent to the user.

B2B

 

Business to business

 

Business that sell to other businesses.

E.g. wholesalers.

B2C

Business to consumer

 

Businesses that sell directly to consumers.

E.g. retailers.

BOM

 

Bill of materials

 

List of raw materials required to build a product.

CEO

 

Chief executive officer

 

The most senior role in charge of managing a company.

CMS

 

Content management system

 

Web application that can be used by non-technical personnel to create and maintain a website.

E.g. Magento (open source software for online retail).

COD

 

Cash on delivery

 

Payment method whereby a customer pays for goods when they are delivered rather than when they are ordered.


Acronym

What does it stand for?

What does it mean?

COO

 

Chief operating officer

 

The most senior role responsible for running ongoing operations within a company.

CRM

 

Customer relationship management

 

Processes and software to manage and analyse customer interactions and data through the customer lifecycle.

E.g. Salesforce, Zendesk

CTO

 

Chief technology officer

 

The most senior role in charge of technology in a company.

EAN

 

European article number/ International article number

 

Type of barcode used globally. Identifies the product and manufacturer.

EDI

 

Electronic data interchange

 

Electronic method of communication that facilitates the transfer of structured data between computers.

EPOS

 

Electronic point of sale

 

Technology which performs and records tasks related to the sale of goods or services to a customer.

ERP

 

Enterprise resource planning

 

Software that allows a business to manage its finances, customers and operations.

E.g. NetSuite, Cloud Conversion.

FEFO

 

First expired first out

 

Logistics term to handle perishable stock and stock with expiry dates so that stock with the soonest expiry date is used first.

FIFO

 

First in first out

 

Method typically used in accounting and stock valuation which assumes that stock will be sold in the order in which it was received. As an item is sold from a warehouse, its cost price is taken to be the cost price of the oldest instance of that item in the warehouse. It can also be used to describe the physical movement of stock items.

FTP

 

File transfer protocol

 

Uses a client-server model to transfer files from a server to a client. The machine providing the information is the server and the machine requesting it is the client. A client may make a connection to a server at any time but a server

may only respond to a client request.

GA

 

Google analytics

 

Google service that monitors website traffic and produces detailed statistics. Can be used to see how a website or web app is used and navigated.

GRN

 

Goods receipt note

 

Used to confirm a delivery. A customer will give a GRN to a supplier to confirm acceptance of goods.


Acronym

What does it stand for?

What does it mean?

GTIN

 

Global trade item number

 

Globally unique identification number used to identify a company’s trade products and services. Expressed in barcode form, can include barcodes in other formats including EAN and UPC.

ISBN

 

International standard book number

 

Internationally recognised 13-digit code (and barcode) used as a unique identifier on a book.

ISP

 

Internet service provider

 

Company that provides internet services to customers.

E.g. AT&T, BT, Sky.

KPI

 

Key performance indicator

 

Key metrics identified by a company, used to determine success and progress.

E.g. Number of items despatched per day.

LIFO

 

Last in first out

 

Accounting method that assumes items that are produced or acquired last are sold first. Less commonly used than FIFO, it can also be used to describe physical movement of stock items.

OMS

 

Order management system

 

Software that controls and manages orders and has an overview of inventory. Enables e-commerce companies to manage inventory across multiple sites and channels.

OOS

 

Out of stock

 

When required stock is unavailable.

E.g. a picker arriving at a location in a warehouse to pick

an item to fulfil a SO and finding the location empty would record an OOS.

PO

 

Purchase order

 

Document issued to a seller by a buyer, which details the products / services the buyer wishes to buy.

POS

 

Point of sale

 

Where sales are made; the time and place when ownership of something is transferred to the buyer from the seller.

E.g. shop, cash desk.

QA

 

Quality assurance

 

Process to assess whether a product / service is meeting requirements. Some systems offer a QA instance’. This is a ‘test’ instance of the system which can be used to check that the system meets the user’s business requirements before moving to a live system.

QR code

 

Quick response barcode

 

A type of scannable 3D barcode that can contain text, a URL and other data.

About Peoplevox

Peoplevox is an expert Warehouse Management System (WMS) provider offering a truly fit for purpose e-commerce WMS solution capable of handling the complexities and pace of online and multi-channel retailing. By partnering with Peoplevox, brands, pureplay and multichannel retailers are able to meet their fulfilment needs through improved people management, efficiency and performance.

As a leading mobile first WMS solution, the Peoplevox WMS puts powerful e-commerce logistics software at the fingertips of warehouse personnel, at all times and in any location, ensuring they are always engaged where they need to be, enabling maximum agility, accuracy and productivity. The highly scalable Software-as-a-Service (SaaS) Peoplevox WMS enjoys considerable market success, currently relied on for shipping over 3 million parcels per month by more than 100 Clients in 20 countries, including such well-known brands as Barbour, Intersport, Mothercare and The Range. Easily configured and deployed by non-IT Client personnel, its flexible open architecture allows straightforward integration with all leading e-commerce sales, marketplace, delivery, ERP and accounting platforms.

Formed in 2009, the idea behind London-based Peoplevox came from founder Jonathan Bellwood’s previous career experience when implementing legacy systems at customer warehouses across the globe.Their growing frustrations at the associated costs, complexity and lack of flexibility involved led to the creation of the Peoplevox e-commerce WMS.

For more info on how we can help you please visit our website, peoplevox.co.uk or contact us via email on sales@peoplevox.co.uk. Telephone us on +44 (0) 203 824 1394 or if you’re calling from the US  +1-929-224-0715.