A-Z Of E-commerce And Warehousing Acronyms

If you read industry articles, search the internet or speak to someone about e-commerce, warehousing and the systems that support them, you’re sure to come across at least a few acronyms. But are you confident you know what they all mean? If not, this handy list of terms we encounter most at Peoplevox could be just what you’re looking for.

If we use one acronym to explain another we promise to explain it in this document! These will be shown in bold.






What does it stand for?

What does it mean?



Third-party logistics


When a company outsources one or more of its fulfilment or logistics operations (e.g. warehousing operations) to another company.



Application program interface


An interface or endpoint that one program uses to talk to another. It exists to give every user a consistent experience without the user needing to understand the back end logic of the application they wish to connect to. Can be used to share data between systems.



Application service provider




Active server pages


Provides SaaS products to customers over a network.



A web page that includes pieces of active code that run before the page is sent to the user.



Business to business


Business that sell to other businesses.

E.g. wholesalers.


Business to consumer


Businesses that sell directly to consumers.

E.g. retailers.



Bill of materials


List of raw materials required to build a product.



Chief executive officer


The most senior role in charge of managing a company.



Content management system


Web application that can be used by non-technical personnel to create and maintain a website.

E.g. Magento (open source software for online retail).



Cash on delivery


Payment method whereby a customer pays for goods when they are delivered rather than when they are ordered.


What does it stand for?

What does it mean?



Chief operating officer


The most senior role responsible for running ongoing operations within a company.



Customer relationship management


Processes and software to manage and analyse customer interactions and data through the customer lifecycle.

E.g. Salesforce, Zendesk



Chief technology officer


The most senior role in charge of technology in a company.



European article number/ International article number


Type of barcode used globally. Identifies the product and manufacturer.



Electronic data interchange


Electronic method of communication that facilitates the transfer of structured data between computers.



Electronic point of sale


Technology which performs and records tasks related to the sale of goods or services to a customer.



Enterprise resource planning


Software that allows a business to manage its finances, customers and operations.

E.g. NetSuite, Cloud Conversion.



First expired first out


Logistics term to handle perishable stock and stock with expiry dates so that stock with the soonest expiry date is used first.



First in first out


Method typically used in accounting and stock valuation which assumes that stock will be sold in the order in which it was received. As an item is sold from a warehouse, its cost price is taken to be the cost price of the oldest instance of that item in the warehouse. It can also be used to describe the physical movement of stock items.



File transfer protocol


Uses a client-server model to transfer files from a server to a client. The machine providing the information is the server and the machine requesting it is the client. A client may make a connection to a server at any time but a server

may only respond to a client request.



Google analytics


Google service that monitors website traffic and produces detailed statistics. Can be used to see how a website or web app is used and navigated.



Goods receipt note


Used to confirm a delivery. A customer will give a GRN to a supplier to confirm acceptance of goods.


What does it stand for?

What does it mean?



Global trade item number


Globally unique identification number used to identify a company’s trade products and services. Expressed in barcode form, can include barcodes in other formats including EAN and UPC.



International standard book number


Internationally recognised 13-digit code (and barcode) used as a unique identifier on a book.



Internet service provider


Company that provides internet services to customers.

E.g. AT&T, BT, Sky.



Key performance indicator


Key metrics identified by a company, used to determine success and progress.

E.g. Number of items despatched per day.



Last in first out


Accounting method that assumes items that are produced or acquired last are sold first. Less commonly used than FIFO, it can also be used to describe physical movement of stock items.



Order management system


Software that controls and manages orders and has an overview of inventory. Enables e-commerce companies to manage inventory across multiple sites and channels.



Out of stock


When required stock is unavailable.

E.g. a picker arriving at a location in a warehouse to pick

an item to fulfil a SO and finding the location empty would record an OOS.



Purchase order


Document issued to a seller by a buyer, which details the products / services the buyer wishes to buy.



Point of sale


Where sales are made; the time and place when ownership of something is transferred to the buyer from the seller.

E.g. shop, cash desk.



Quality assurance


Process to assess whether a product / service is meeting requirements. Some systems offer a QA instance’. This is a ‘test’ instance of the system which can be used to check that the system meets the user’s business requirements before moving to a live system.

QR code


Quick response barcode


A type of scannable 3D barcode that can contain text, a URL and other data.

About Peoplevox

Peoplevox is an expert Warehouse Management System (WMS) provider offering a truly fit for purpose e-commerce WMS solution capable of handling the complexities and pace of online and multi-channel retailing. By partnering with Peoplevox, brands, pureplay and multichannel retailers are able to meet their fulfilment needs through improved people management, efficiency and performance.

As a leading mobile first WMS solution, the Peoplevox WMS puts powerful e-commerce logistics software at the fingertips of warehouse personnel, at all times and in any location, ensuring they are always engaged where they need to be, enabling maximum agility, accuracy and productivity. The highly scalable Software-as-a-Service (SaaS) Peoplevox WMS enjoys considerable market success, currently relied on for shipping over 3 million parcels per month by more than 100 Clients in 20 countries, including such well-known brands as Barbour, Intersport, Mothercare and The Range. Easily configured and deployed by non-IT Client personnel, its flexible open architecture allows straightforward integration with all leading e-commerce sales, marketplace, delivery, ERP and accounting platforms.

Formed in 2009, the idea behind London-based Peoplevox came from founder Jonathan Bellwood’s previous career experience when implementing legacy systems at customer warehouses across the globe.Their growing frustrations at the associated costs, complexity and lack of flexibility involved led to the creation of the Peoplevox e-commerce WMS.

For more info on how we can help you please visit our website, peoplevox.co.uk or contact us via email on sales@peoplevox.co.uk. Telephone us on +44 (0) 203 824 1394 or if you’re calling from the US  +1-929-224-0715.