Mothercare takes Peoplevox eCommerce Warehouse Management System to Asia

Mothercare signs Peoplevox
Mothercare signs Peoplevox

Here in the Peoplevox office we are excited to announce that our dedicated eCommerce warehouse management system is soon to be implemented in Mothercare’s Singapore, Hong Kong, Macau, and Malaysia operations after great success with Mothercare Ireland.

Having expanded from a traditional high street retailer with 36 stores across the UK, to an online eCommerce company, Mothercare has recognised a need to get this transition done right so as to maintain their high standards. By implementing our software-as-a-service solution, the simple interface makes it very easy to pick up, which was a crucial factor for Mothercare who were deploying the system on top of pre-existing warehouse operations.

‘Peoplevox is an eCommerce warehouse specialist, with impressive pick rates and accuracy levels,’ says Elaine Khoo, General Manager for eCommerce, Mothercare Singapore. ‘We chose them for the software’s capability to support multiple inventory levels and logistics providers, which is important for us operating across different countries. Jonathan and his team come from enterprise warehouse systems and offer deep functional expertise that we look forward to leveraging on as we set up our eCommerce operations.’

Founded on the understanding that traditional warehouse management systems simply do not work for eCommerce operations, Jonathan Bellwood, CEO of Peoplevox, developed a solution that is now in use at more than 100 eCommerce warehouses across 12 countries. By optimising pick routes, eliminating mispicks, and achieving 99.99% accurate stock figures, our clients, including Mothercare Ireland, enjoy excellent customer reviews and save both time and money in the warehouse.

Peoplevox and Mothercare Asia
Peoplevox and Mothercare Asia

‘Peoplevox has been a great addition to the Mothercare Ireland business,’ says Ben Ward, Commercial Director at Mothercare Ireland. ‘We managed to cope with a 35% increase in turnover last Christmas which equated to a 20% uplift in orders and a 40% uplift in items picked. All of this is with the same number of operatives as per the previous paper/pen solution, too. We now have much greater visibility on stock movements and the productivity of individual operatives via the handheld devices. We are a far more efficient, modern and scalable business as a result of our partnership with Peoplevox.’

‘After the success of our warehouse management system for the eCommerce division at Mothercare Ireland,’ regards Jonathan Bellwood, ‘we hope to replicate the model into more franchise locations across Asia with our off-the-shelf integration to Magento. We look forward to taking everything we have learnt about how to operate an eCommerce warehouse and using it to help Mothercare maintain their already high standards as they push further into the world of eCommerce.’

Author: Jess Lawrence