Delivering the product to your customer is paramount. Errors cause complaints, negative reviews online and damage loyalty. With Peoplevox you can ensure you don't suffer from incorrect fulfilment.
Orders vary. Large orders, such as those for stores and wholesale operations, are best suited to being picked one at a time; others, such as single item or small e-commerce orders would save you time if they could be picked in batches. Recognising this, we have built a range of efficient pick methods that allow you to achieve high picking rates and get orders out of the door fast.
Picture this. It gets cold and suddenly everyone wants hats and scarves. Some people order a single hat or pair of gloves, others stock up for the whole family and one of your retail stores or someone you supply places a really big order.
Instead of sending your picker to location A to pick a red hat for one single-item order then taking it to the pack bench for it to be despatched, then returning to location A to pick another red hat for a different single-item order, despatching it, then on to location B for a blue hat and so on... our single item batch picking makes things much faster.
Batch up as many of these single-item orders as you like into one pick action. Your picker will then be directed round the pick face, just once, to collect the items for all these orders and then take them to the pack bench in one go.
You can do something similar with the multi-item orders. Again, you can batch up many of these orders, or specify a maximum number of items per batch.
For products that come in inner or outer cases (or other units of measure), you can pick multiple units by the unit of measure and even have Peoplevox suggest the best combination of units of measure to fulfil your pick quantity. For example, if an inner case holds 6 units, and the outer case holds four inner cases, and you have an order for 35 units, Peoplevox can suggest you look for one outer case, one inner case and 5 individual units.
Finally, how about the big orders? Well, here, you have a choice. Depending on the volume to pick, the size of your products and the layout of your warehouse, you might choose to have one person pick the entire order from the pick face; or have the order split between bulk and pick locations; or even have the picker ‘sort’ a batch of orders into a trolley such that each position on the trolley contains a single order/part of a single order, thus removing the need for sorting at despatch.
Whatever method you choose, our location sequencing means that we send you to the closest possible location containing the item you need, and avoids retracing of steps.
On-screen instructions on the mobile device advise the picker which item to pick next and from where. Once the picker has scanned the from location, the to location and the item, the next item to pick will be displayed.
Solutions to picking problems
In the real world accidents happen, so if the picker accidentally drops an item they have just picked onto another in the pick trolley, breaking one or both, he or she can use Unpick to remove the damaged item(s) from the pick. If this happens, or if the picker turns up at the specified location and cannot find the right item, he or she may request that Peoplevox checks to see if replacement items can be found in either the same or other locations.
The order in which the picker performs the item and location scans, and what he or she does when the item to be picked is in an outer or inner case, can be configured to suit your needs.
Reduce shipping costs by using 'repack' to redistribute items between containers, and, if your customer’s orders are spread across multiple containers where at least one of these containers contains mixed orders, 'Despatch by load' will allow the whole set of containers to be despatched at once under a single load reference.
Despatch orders quickly without having to scan items. This allows you to despatch from your office when, for example, your picking has been handled by a process or system external to Peoplevox.
So how do you know which picked items belong to which order?
Simply scan a picked item or sales order to see all items on the order, where they are, and whether or not the order is ready to be despatched. This allows the pack bench operator to rebuild multi-item orders prior to despatch, and tells him or her whether they may partially ship the order or if the remaining order items must be picked first before the order can be shipped.
For all despatches, customised on-screen packing information, preconfigured print rules and links to external carrier interfaces reduce decision-making at the pack bench and allow for fast and efficient printing and despatch.