Using the latest remote diagnostics, telephone support or on site support, our expert team can monitor your software performance and take responsibility for repairs or upgrades to all of your warehouse hardware.
Choose from three types of inventory system support:
Software support contracts – which typically run for a one-year period and include updates and full support. Average response time to a logged ticket is less than one hour and 99% of issues are resolved within 48 hours. We train our people relentlessly on inventory system support to be able to answer your questions quickly and accurately.
Repairs and maintenance of hardware – typically carried out within three days. All issues are logged via our online portal, so that you can follow progress. On-site service is available for items such as wireless networking, although most issues can be repaired remotely.
Remote management of hardware and software – we can diagnose and fix most handheld mobile computers remotely by connecting to your device from our office. If products need to go for repair at the manufacturer, we save you time and money by automating the upload of your software and network settings so you can get back up and running fast. New software updates can be handled in the same way.
Our award-winning client portal enables you to access an online helpdesk, log repairs, check service contracts or download the latest software files.
To find out how our inventory system support could help keep your system up and running 24/7, email us or call our helpful team to discuss your requirements: +44 (0) 844 800 6569.
