Peoplevox is an approved partner of MetaPack, and works with many clients using our off-the-shelf MetaPack integration.

The pre-built integration ensures speedy deployment and configuration, and is built so that all functionalities of MetaPack are enabled. This ensures streamlined warehouse operations, maximising efficient order fulfilment to your customers.

Together, Peoplevox and MetaPack ensures accurate information for your shipments. Not only is the correct shipping rate paid every time but your customers will receive the right item on time, first time. 

Benefits of the MetaPack integration

  • Record items in packages and print shipping labels for the full range of carriers supported by MetaPack
  • Print documents and labels from PDF files created by MetaPack
  • Print multiple document / label types at the time of despatch to multiple printer types
  • Re-print documents, labels and despatch notes from the Peoplevox web app
  • Print a MetaPack shipping label on-demand after despatch confirmation from Peoplevox
  • Pre-built integration on API
  • Real time allocation at point of despatch for carrier and service type. 
  • Accurate package information for all shipments across the entire business

Common questions

Q) What does Peoplevox need in order to set up your integration?

A) We simply need access to your API with all information regarding the size and format of your carrier labels and customs documents. Also the default package weight that is set within your MetaPack configurations. And finally the address of your warehouse.

Q) There are some items or orders that I only want to send using a specific service type and I do not want MetaPack to allocate a carrier and service type for these. Is it possible to specify exactly which carrier and service type an order should be dispatched with?

A) Yes, the ‘service code’ within Peoplevox relates to a ‘service group’ within MetaPack and in most cases this will provide MetaPack with a starting point in order to allocate a carrier and service type. For example, ‘standard’ or ‘express’. If you want to specify the exact carrier and service type that a particular order should be sent with, this information can be mapped to the ‘Attribute 1’ field of the sales order.  

Q) What happens if I need to re-print the carrier label or the Peoplevox dispatch note for an order?

A) All of the relevant documents for a package can be re-printed at any time. This includes the Peoplevox dispatch note, the carrier label and any relevant customs documents. This is possible as all documents for each package are stored in a PDF format on the server.

Q) What happens if I have not set up a relevant allocation rule for a package that I am dispatching?

A) If a relevant allocation rule has not been created within MetaPack an exception will be thrown by Peoplevox to notify the user that a carrier cannot be allocated and a carrier label cannot be printed.

Q) Is it possible to dispatch multiple packages for one sales order using the MetaPack integration?

A) Yes, a new consignment will be created in MetaPack for each package and an individual tracking number will be generated for each package. The number of packages dispatched and the items dispatched within each package will be recorded against the sales order.