What is the app for?

The Record Returns app is designed to help you record your returns quickly and share the returns information via email with colleagues.

What do I need to do to set it up?

The first time you use the app you’ll be prompted to ‘type your email address’. Simply enter your email address then tap the green ‘SIGN IN’ button at the bottom of the screen.

The app contains a barcode scanner, which supports a number of different barcode formats.  The first time you use the app, all supported barcode formats will be turned on, and the ISBN format will be set to ISBN 10. Tap on the settings icon if you wish to turn off any of the formats or change the ISBN format. You may change these settings at any time by tapping the settings icon.

You are now ready to use the app!


How do I use it?

The first screen you see after signing on will be the list of Sales Orders (SO) for which you have recorded returns (shown on the left).

This list will obviously be empty the first time the app is used for an email address.

Tap on the blue + button in the bottom right hand corner of the screen to add a new SO, or tap on an existing SO entry to edit it.

Adding a new SO

When you choose to add a new SO you will be shown the screen on the right. Add the Sales Order Number by typing it or by tapping the barcode icon and scanning the SO barcode. Sales Order Number is the only mandatory field. 

Add an item code by typing it then tapping the green tick to confirm, or by tapping on the barcode icon and scanning the item barcode. Use the + and - buttons to choose the correct quantity for each item. 

Add a return reason and / or state by typing text, scanning a barcode or choosing to use one of the fixed reason or state codes. The fixed reason and state codes are accessed by tapping the magnifying glass icon and contain the codes REASON 01 - REASON 10 and STATE 01 - STATE 10 respectively. These are useful if you wish to create your own set of reasons and states. For example, you may wish to assign REASON 01 to ‘too small’, REASON 02 to 'too big' etc and share these distributions with all your operators who use the app.

Add a location by typing text or by tapping on the barcode icon and scanning the location barcode. Useful if you want to record where the returned item(s) will be stored.

Tap the green 'SAVE' button when you’re done. This will save the SO data and return you to the SO list.


Note that you may add multiple item codes to each SO, but only one reason, state and location. If you have multiple items returned on an SO and wish to record a different reason, state or location for each, we recommend that you raise a new SO entry for each item on that SO. You may use the same SO number for each entry, or choose to append it with a number to indicate that there are multiple entries for that SO.

Editing an existing SO

Tapping on an existing SO on the SO list will open the SO detail screen (shown left). Fields can be edited as described above.

Taking images
Tap the camera icon to take an image. Multiple images can be stored on each SO, allowing you the flexibility to photograph returns documentation and returned items as needed.



Sharing returns data

The app lets you share the SO returns data you have recorded via email. From the SO list screen, tap on the share icon against the SO you wish to share and choose email. This will open an email formatted with the data from your SO, ready for you to edit if desired then send to the recipient of your choice. 


Delete items or images from SO entries by tapping the red dustbin icon to the left of the item or image to be deleted. Delete reasons, states and locations by tapping in the field and using the backspace. Delete the whole SO entry by clicking the blue 'DELETE' button at the bottom of the SO screen.

Logging out

Tap the exit icon in the top right of the screen to log out. This will return you to the sign in screen. Tap the back button to exit the application.

Multiple people may use the app on the same device. If each person uses a different email address to sign in, each person’s SO list will contain the returns that they processed only; i.e. person 1 will be able to see all the returns they processed but not the returns person 2 processed, and person 2 will not be able to see the returns person 1 processed.

If multiple people use the app, we recommend you log out before exiting.

If you are the only user on the device, if you tap the back button on the SO list screen and say yes when asked ‘Are you sure you want to exit the application?’, you will exit the application whilst remaining logged in, so the next time you tap the app icon it will take you straight back to the SO list screen. 

How do I find a Sales Order that I’ve already entered?

The SO list screen shows the SOs in descending date/time added order.

You can perform a search on this screen by entering at least 2 characters from the SO or item number into the search field at the top. 

Tips on scanning barcodes

Firstly, ensure the smartphone camera lens is clean and not obstructed.

Place the barcode within the boundaries of the red box displayed on the screen. If the camera has an auto-focus feature, the camera will automatically focus on the barcode.

The camera may incorrectly read the barcode if it is hit by a reflection of light, if it is mis-shaped or if it is scanning through a material such as polythene. In this instance move the camera away from, or at an angle to, the light source. If it's scanning through a material stretch it out or unwrap the barcode, and if the barcode is mis-shaped flatten it to make scanning easier.

Once scanning, the camera will automatically return the barcode value to the app as soon as possible. If the camera is unable to read the barcode within 5 seconds, move the camera nearer or further away from the barcode. Alternatively, you may need to move to better light or turn on the camera flashlight.

The camera can read barcodes which are damaged or marked as long as there is a complete horizontal strip of the barcode which remains undamaged.

The camera will return the barcode value to the app when it finds a barcode in a format that is turned on in the app settings (shown on the right).

When the camera returns the barcode value to the app, check the value matches the printed human readable part of the barcode. Comparing the last two characters of the barcode is sufficient to match to the value for most barcode types.